Cart, Checkout & Shipping

• Can I add a note or request to my order?

  On the cart screen, below the “Continue Shopping” button, there is a field labeled “Add a note for the seller” that can be used to add a note to an order. However, please be aware very limited changes are possible once an order has been placed, and notes are not guaranteed to be seen or acted upo...

• Can I add multiple different products to my cart?

  Absolutely! Once you’ve added the first item to your cart, you can click “Continue Shopping” to go back to the main page of the site, where you’ll simply repeat the process for each different product or design you want. Once everything is in your cart, you can proceed to checkout!

• Can I add multiple item colors to my cart without recreating the design?

  Certainly! If you want multiple colors of the same product, once you click the “Add to Cart” button in the Customizer, click the “Add another” button on the right side of the page. This will duplicate the item in question while allowing you to choose another item color. On the other hand, if you’...

• Can I remove items from the cart?

  Sure! To do that, click the bag-shaped button at the top-right of the page to review your cart, then click the trash can button to the right of any item to remove it. On the full cart screen (only shown right after adding an item), click the “remove” button under the item description instead. If ...

• Do you have an affiliate program, or offer quantity/bulk discounts?

  Our customers love our unique, exceptional, customized products made individually with care, and that is where we focus our efforts. To ensure the highest level of quality and service in that regard, we do not offer bulk pricing, quantity discounts, affiliate programs or any other resale/wholesal...

• Do you have any coupons or discounts, or can I use the discount I found online?

  Feel free to take advantage of any promotional discount that successfully applies on our site! Those come out regularly, and you can get them via email by joining our mailing list at the bottom of our site! Those are limited time offers, and won’t be honored outside of the prescribed dates. In ad...

• Do you offer free shipping?

  By default, orders with a subtotal of $99.99 or more qualify for free ground shipping. That offer does not combine with other promotional offers or discounts, which may include their own shipping discounts. For orders that do not qualify, standard ground shipping is priced at one of two low, flat...

• Do you offer price matching?

  We work hard to ensure our prices are as competitive as possible without compromising our high level of product quality and service, and thus are unable to offer price matching. That said, when placing your order feel free to ask if there is a current discount promotion, and we’ll be happy to ext...

• Do you ship internationally?

  We only ship within the United States at present, including US territories, and are unable to work with third-party shipping accounts, so international shipping (including Canada and Mexico) is not currently available.

• How are the products packaged?

  After decoration, products are repackaged in the original branded manufacturer packaging, and that package is put in the shipping box along with any other items,  labeled, and shipped right to the address you’ve provided!

• How fast can I expect my order, and can it be expedited?

      All orders for in-stock products have an average estimated turnaround time of ten (10) business days, from order placement to shipping. Orders placed after EOB (3PM Central) count as the next day’s order.. Unavailable Products have a longer, indeterminate turnaround, but are fulfilled as quic...

• I live near you. Can I pick up my order?

  We do not offer pickup options for orders, and do not have a physical storefront. All orders ship from our production facility directly to the customer. If you have any shipping or delivery concerns, don’t hesitate to reach out directly and we can help resolve them to ensure your order delivers s...

• I need an order later, but I want to order now and hold the order to deliver later. Is that possible?

  Orders must be placed ready-to-decorate, ship, and receive, and are processed immediately upon placement as quickly as possible. An order is only held if absolutely necessary on our end, so we are unable to intentionally hold or delay any order to push it back, nor are we able to guarantee an ord...

• I really like the discount, but it ends soon and I don’t have my design! Can I place an order now, and then provide the artwork when I’m ready?

  All orders must be placed with finalized, decoration-ready artwork included in advance. We start fulfillment immediately, and options for changing an existing order are very limited, so an order cannot be placed and then held for artwork and decoration at a later date.